![]() ![]() It is recommended to use the default directory. The page that appears allows you to select the installation directory for the SysAid server.If you choose Customized installation, continue on to Step 11. If you choose Typical installation, skip to Applying Your License File. Select the database type: Embedded MS SQL Express, MySQL, MS SQLĮnter SMTP information for your outgoing mail serverĬhoose the listening port for the Tomcat web serverĬonfigure LDAP integration using Active Directory Select start menu folder for SysAid shortcuts Choosing customized installation gives you the following additional options: Configuration Option Choose whether to use the Typical or Custom installation settings.If you accept the terms and conditions, please click "I accept the terms of the license agreement" and then click Next. Please read through the SysAid Server license agreement.It's recommended to close all non-essential applications.The file name is either SysAidServer.exe or SysAidServer64.exe. Run the SysAid Server installation file.Download the activation.xml file to the server you want to install SysAid on.Download the SysAid Server installation file using the link provided in the email. ![]() When you registered for a trial of SysAid or placed your order for SysAid, you received an email with a link to download the SysAid server and an attached activation file, activation.xml. If you experience a problem with your installation, please lower the UAC setting for the user and try again. High UAC settings can negatively impact the installation. ****.NET Framework 3.5 SP 2 or above must be installed in order to perform network discovery. If you set up your own MS SQL database, ensure that it uses the Latin1_General_CI_AS Collation. **** Oracle is not supported in versions 21.4 or higher. *** SysAid includes MS SQL 2008 R2 Express database, but you can choose to integrate with MS SQL, or MySQL instead. **Environments with more than 2,000 assets require a 64-bit operating system. * If you are using Patch Management, make sure to also consider the requirements in the Patch Management table. ![]() Linux/Unix/Mac - with SUN Java 1.7 or above and Tomcat 9.0.24 Operating System** – Supports both 32 bit and 64 bit The minimum requirements* for SysAid are: Please see the Agent Deployment guide for more information about installing the SysAid agent. For asset management, you deploy the SysAid agent to your network's computers. Users accessing the help desk connect to the SysAid server via a web browser. SysAid includes a Tomcat web server you do not need to install one separately. You need to install the SysAid server, which all users access. This document describes how to install the SysAid On Premises edition (Windows version). SysAid is available in two editions: a fully Cloud, SAAS solution and an installed, In-House solution. ![]()
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